Thank you for your interest in Guardian AI, the edge-AI surveillance and incident-intelligence platform from Navicore Technologies. Whether you are evaluating Guardian AI for your organization, you are an existing customer who needs help, or you have a question about privacy, account deletion, or data, this page explains how to reach the right team and what to expect in return.
Guardian AI is designed to assist authorized monitoring teams. AI detection runs on the Guardian AI edge system installed at the customer's own site, and camera feeds together with AI-generated alerts and incident metadata are delivered to authorized monitoring teams through a secure web dashboard and native mobile and desktop apps. The platform is intended for authorized monitoring environments only, and dashboard and app access is restricted to authorized customers and their authorized users.
Please note that any imagery or demonstration visuals shown on this public website are simulated or illustrative only and do not show real customer footage. Choose the contact route below that best matches your enquiry so we can route your message and respond as helpfully as possible. Our two contact addresses are support@navicoretechnologies.com for general, sales, support, and partnership enquiries, and privacy@navicoretechnologies.com for privacy, account-deletion, and data requests. You can also reach us by phone at +91 7738551596.
Before You Contact Us
General Enquiries
For general questions about Guardian AI, Navicore Technologies, the company, media or press, or anything that does not fit the categories below, our general team is the right place to start. We are happy to point you toward the most relevant person or resource.
When you write to us, it helps to include a short description of your organization, your role, and what you are trying to learn or achieve. This lets us route your message quickly and give you a more useful first reply. Please avoid sending sensitive personal data or footage in your initial message.
General enquiries: support@navicoretechnologies.com
Phone: +91 7738551596
Website: https://www.navicoretechnologies.com
Sales & Demo Requests
Guardian AI is designed for authorized enterprise, industrial, critical-infrastructure, and smart-city customers, including settings such as electrical substations, facilities, campuses, and public infrastructure. If you would like to discuss whether Guardian AI is a good fit for your environment, or to request a demonstration, our team would be glad to help.
To help us prepare a relevant conversation or demo, it is useful to share the following when you reach out:
- Your organization and the type of site or sites you are looking to monitor (for example, a substation, facility, campus, or public-infrastructure location).
- The number and approximate locations of cameras you are considering, if known.
- Who within your organization would act as authorized monitoring users.
- Any language requirements; Guardian AI is designed to support English along with several Indian languages.
- Your general timeline and any compliance, security, or procurement considerations we should be aware of.
Please note that any demonstration visuals on this public website are simulated or illustrative only and do not show real customer footage. A live or tailored demonstration is arranged directly with our team under appropriate agreements and is provided only to authorized prospective customers.
Sales & demo requests: support@navicoretechnologies.com
Phone: +91 7738551596
Customer Support
If you are an existing Guardian AI customer or an authorized user and you need help with the platform, our support team is here to assist. We can help with questions about the web dashboard and the native mobile and desktop apps, account and access matters for authorized users, sign-in problems, and general guidance on using Guardian AI features. This is the right channel for help with the Guardian AI app on the Apple App Store and Google Play.
To help us assist you efficiently, please include the following where relevant:
- Your organization or account name and your role as an authorized user.
- A clear description of the issue or question, including what you expected and what you observed.
- The app or dashboard you were using (web, mobile, or desktop), the device and operating system version where relevant, and, if possible, the approximate time the issue occurred.
- Any error messages, steps to reproduce the issue, or screenshots that may help (please avoid sharing sensitive footage or personal data in your message).
For reference, authorized users sign in to the dashboard at https://www.navicoretechnologies.com/dashboard/. Access is restricted to authorized customers and their authorized users; if you believe you should have access but cannot sign in, please contact your organization's administrator or our support team.
Customer support: support@navicoretechnologies.com
Phone: +91 7738551596
Dashboard login: https://www.navicoretechnologies.com/dashboard/
Partnerships
We welcome conversations with organizations interested in working with Navicore Technologies and Guardian AI. This includes technology and integration partners, hardware and infrastructure partners, system integrators and installers serving authorized monitoring environments, and resellers or channel partners who serve enterprise, industrial, critical-infrastructure, or smart-city customers.
If you would like to explore a partnership, it helps to tell us a little about your organization and what you have in mind. The more context you can share, the more useful our first response can be. Consider including:
- Your organization, your role, and the kind of partnership you are proposing (for example, technology integration, hardware, installation, or reseller and channel).
- The markets, regions, or customer segments you serve.
- Any relevant products, platforms, or services you would look to integrate or offer alongside Guardian AI.
- What you hope to achieve together and any timeline you are working toward.
We will review your message and follow up if there is a potential fit. Any partnership is established through appropriate agreements between Navicore Technologies and the partner organization.
Partnerships: support@navicoretechnologies.com
Phone: +91 7738551596
Privacy & Data Requests
Navicore Technologies takes privacy and data protection seriously. Guardian AI is intended for authorized monitoring environments only, and AI detection runs on the Guardian AI edge system installed at the customer's own site. If you have questions about how data is handled, or you wish to make a privacy-related request, our privacy team is the right point of contact.
You can reach our privacy team for matters such as:
- General privacy questions about Guardian AI and Navicore Technologies.
- Requests relating to personal data, such as access, correction, or deletion, where applicable under relevant law.
- Account-deletion and data-deletion requests and related enquiries (see the dedicated section below for the full process).
- Questions from organizations about their responsibilities and ours when operating Guardian AI in an authorized monitoring environment.
For many deployments, the customer operating Guardian AI at their site is the party responsible (the data controller) for the personal data processed in their environment, and Navicore Technologies acts as a service provider supporting that customer in line with applicable agreements and law. If your request concerns data captured at a specific customer's site, we may need to direct you to, or coordinate with, that customer as the responsible party.
When you contact us about a data-deletion or other privacy request, please include enough detail for us to understand and verify the request, while avoiding sending sensitive personal data in your initial message. We aim to acknowledge and respond to privacy and data-deletion requests within 30 days, and we may need to verify your identity or authority before acting on a request.
Privacy & data requests: privacy@navicoretechnologies.com
Phone: +91 7738551596
Account & Data Deletion
You can request deletion of your Guardian AI account and its associated personal data at any time. This section explains how to make that request, what is deleted, how long it takes, and how account deletion works when your access is provided by an organization. There is no charge to request deletion.
There are two ways to start a deletion request, and you may use whichever is easier for you:
- Through your administrator: because Guardian AI accounts are provisioned and managed by your organization's authorized administrator, ask your administrator to remove your account and its associated personal data.
- By email: email privacy@navicoretechnologies.com from the address associated with your account (or contact us by phone at +91 7738551596), with the subject "Account and data deletion request", and include your account name and organization so we can locate and verify your account.
What is deleted: when a deletion request is completed, we delete or irreversibly de-identify the personal data we hold that is associated with your account, which may include your account profile and login identifiers, your contact details, your in-app preferences and settings, and your individual activity and audit records that are personal to you, in accordance with applicable law and the agreement covering your deployment.
Response timeline: we aim to acknowledge your request promptly and to complete verified account-deletion requests within 30 days. If we need additional time or information to verify your identity or authority, we will let you know. Before acting on a request, we may take reasonable steps to verify that the request is genuinely from you or someone authorized to act on your behalf.
Enterprise and administrator (data-controller) note: Guardian AI accounts are typically provisioned by an organization (your employer or the site operator) that acts as the data controller for the monitoring environment and its footage and incident data. Where your account is managed by such an organization, your individual deletion request applies to your own account and the personal data we hold about you as an individual. It does not, by itself, delete the organization's monitoring data, footage, alerts, or incident records, which remain under the control of that organization. Where required, we will coordinate with your organization, and a full deletion of organization-controlled data is handled through that organization and the applicable agreement with Navicore Technologies.
Legally retained data: after deletion, we may retain a limited amount of information where we are required or permitted to do so by law, or where it is necessary for legitimate purposes such as meeting legal, tax, accounting, audit, or regulatory obligations, resolving disputes, preventing fraud or abuse, and enforcing our agreements. Any such retained data is kept only for as long as needed for those purposes and is then deleted or de-identified.
Account deletion: Contact your administrator, or email privacy@navicoretechnologies.com
Account & data deletion: privacy@navicoretechnologies.com
Phone: +91 7738551596
Registered Office
Guardian AI is a product of Navicore Technologies. Our registered business details are provided below for correspondence and verification purposes. For most enquiries, the email and phone channels on this page are the fastest way to reach the right team.
Legal entity: Navicore Technologies Private Limited
Registered office: R. No. 94, Kamgar Nagar, Shell Colony Road, Mumbai, Maharashtra 400071, India
Phone: +91 7738551596
General contact: support@navicoretechnologies.com
Privacy & data requests: privacy@navicoretechnologies.com
Website: https://www.navicoretechnologies.com
What to Expect After You Reach Out
We aim to review and respond to enquiries as promptly as we reasonably can during normal business hours. Response times can vary depending on the nature and complexity of your request and the volume of enquiries we are handling, so please treat the timing of any reply as an estimate rather than a fixed commitment. For privacy and account-deletion requests, we aim to respond within 30 days as described above. This page does not set a service-level agreement; any specific response or service commitments are defined in the agreements between Navicore Technologies and each customer.
A few things that help us respond more quickly and accurately:
- Use the contact address that best matches your enquiry, so your message reaches the right team without re-routing.
- Include a clear subject line and a concise description of what you need.
- Provide relevant context about your organization and role, while avoiding sensitive personal data or footage in your initial message.
- Let us know any constraints, such as procurement, security, or compliance requirements, that may affect how we should respond.
General, sales & partnerships: support@navicoretechnologies.com
Customer support: support@navicoretechnologies.com
Privacy, account & data requests: privacy@navicoretechnologies.com
Phone: +91 7738551596